When sending Customer Service requests or notes (CSR@reality.com), be sure to include your name, your account number, your game number and position. Follow that with a detailed description of your problem or question. If needed, we will respond as soon as possible either by e-mail or by regular mail.
If you have general comments or questions, send to (CSR@reality.com) and please include your name, your account number if you have one, or your regular mailing address if you don't. Again, if needed, we will respond as soon as possible either by e-mail or by regular mail.
Duel2 personal ads/spotlights/columns (ads@reality.com) should have the arena number and the contents in the subject line. For example, personal ads for Zensu would have the subject line of "Personal Ads DM 40." The body of the message should contain nothing more than the ads (or spotlight or whatever). If you have multiple things, they should be in separate messages. If you have ads and a team spotlight to submit, one message should be the "Personal Ads DM 40" and the other should be "Spotlight DM 40." You will receive an automated reply from Hal confirming the receipt of your stuff.
When sending Forgotten Realms turns (FR@reality.com), be sure you have included your name, your account number, your current authentication code, your game number, your turn number, and your realm number. For more detailed instructions on e-mailing FR turns, see Forgotten Realms E-Mail, a Primer.
When sending Hyborian War turns (HW@reality.com), be sure you have included your name, your account number, your current authentication code, your game number, the kingdom you are playing, and your turn number. For templates and more detailed instructions on e-mailing HW turns, see Hyborian War E-Mail Turns, a Guide.
| Reality Simulations, Inc. | |
| P.O. Box 22400 Tempe, AZ 85285 (480) 967-7979 * fax (480) 894-2028 | |